GAC Enhances Customer Service with Introduction of New FUSO Service Customer Lounges

Bureau21-08-2017, 04:16 AM

Reiterating its commitment to its customers and enhancing their ownership experience, General Automotive Company (GAC), the official dealership for FUSO commercial vehicles in Oman, has introduced a new customer lounges at its primary service centre at Azaiba. The new lounge will offer customers the perfect place to relax and spend time while their vehicles are being checked up or serviced.

Commenting on the introduction of the customer lounge, Manoj Ranade, the General Manager of GAC said, “Customer care and satisfaction is always at the forefront of everything we do here at GAC. The introduction of these lounges helps in delivering a service experience like never before allowing them to relax in a friendly relaxing environment while their FUSO vehicles undergo service. This is a one-of-a-kind service rarely offered in the commercial vehicle segment and is a result of our constant efforts to evolve our services, showrooms, and workshops, in order to redefine commercial vehicle customer experience in the country.”

Since its inception in 1973, GAC has played a pivotal role in pioneering the automotive industry in Oman. Continuing to deliver an outstanding after-sales experience for FUSO trucks and bus customers, GAC continues to grow its nationwide network of 13 showrooms and 17 service centres right across the Sultanate, which is manned by a highly motivated and factory trained workforce. Coupled with dedicated sales and after-sales teams, these centres ensures that no matter where a customer is located, they are guaranteed immediate and professional service regardless of their individual requirements.

Commenting on the quality of services offered by GAC, Achal Shetty, the Managing Director of BLUE SEA INTERNATIONAL said, “I share a very good relationship with the sales team at GAC for many years now. I have had all my requests catered too. What impresses me most however is that even after the sale, they have personally come and visited me over three times in this past year for reviews on the truck. This is something very rare; I have to say, the after sales service is on point with GAC.”

Fuso Trucks and Buses are considered amongst the highest performing and most reliable commercial vehicles on the market today. This leading brand position has also only been made possible by FUSO’s commitment, to provide a range of vehicles to meet its customer’s ever increasing needs. FUSO is a brand that pushes the boundaries of flexibility, quality, durability, affordability and performance with each new model they develop. It is this very same commitment that has helped the brand become synonymous with these qualities, not only in Oman, but the world over.

Furthermore, ranging from light-duty trucks and vans, through to medium and heavy-duty units, and along with a range of buses, FUSO has ensured that on the whole, it has been able to match most commercial client’s requirements the world over, including Oman.

The core of this range has always been the Canter trucks. Ranging from light to medium duty trucks, the canter has evolved dramatically over the years with constant improvements in comfort and spaciousness, whilst retaining the compact dimensions that make it so manoeuvrable.

Introduced to the market near the end of 2015, the FUSO FA/FI and FJ are medium to heavy duty truck that not only offers outstanding comfort, operational ease and excellent economy that FUSO trucks are generally known for but also comes with a host of new features exclusive to this relatively newer model. Better still, both these trucks are produced at the state-of-the-art Daimler Indian Commercial Vehicles plant at Chennai, India.

Rounding off our Fuso range in Oman are the Rosa buses and Canter Van. A common sight on Oman’s roads, the Rosa has always embodied a design concept based on great care for each and every passenger’s comfort. The Canter van on the other hand brings with it unrivalled capacity and comfort coupled with FUSO’s renowned reliability, user-friendly features and performance.

In addition to offering such a market leading fleet of vehicles, GAC’s dedication to its customers is clearly evident from the range of rewards and recognitions it has received over the years with regards to its customer service and performance. These include the coveted ‘Best in Customer Service’ award by Daimler Trucks Asia in 2016, Historical Sales Award for recording the highest sales volumes in Oman in 2013, as well as the global service awards for offering a Tailored Driver Training Programme, Increasing Service Retention, and Parts Sales Marketing; all of which are services provided to new and existing FUSO customers in Oman. GAC was also presented with a token of appreciation from the Ministry of Social Development for its excellent After Sales support in 2015.

It was presented with a number of these awards in recognition of its sales and aftersales services; in particular for its customer training services and customer CSI through service. GAC’s customer training services, which is integrated as part of its after-sales services, includes various internal and regional technical training courses for technicians working for its fleet and ministry customers. In addition, GAC also regularly conducts non-technical training drivers, in order to ensure its customers can avoid major failure and breakdowns.

For more information on the extensive range of FUSO commercial vehicles available in Oman, customers can visit their local FUSO showroom or go online to www.FUSOoman.com.

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